I have been asked to fill out a customer due diligence form.

Private Individual Tradera payment service users may sometimes be asked to complete our customer due diligence forms. This is a requirement for Tradera as a payment institution under the Money Laundering Act. We ask questions to get to know you better and how you use our payment services. While we are asking you questions, we may temporarily limit your ability to pay or be paid using the payment service. As soon as you have answered the questions, you can pay and be paid again. We may contact you to supplement the information you have provided.

How do I know if I have a form to complete?

You will receive a notification in your Tradera account. We will never email you and ask you to click on a link without the form being assigned via our website or app. Our questions are only about using Tradera and you will not be asked to fill in your email address, credit card number or password.

What happens if I accidentally answered a question incorrectly?

You can contact customer service to adjust your answers. We can also proactively contact you if we suspect that an answer has been incorrect.

Why do I have to answer the customer due diligence questions?

Tradera is a payment institution and is required by law to conduct customer due diligence and understand the purpose of your use of the service. If we do not have a sufficiently good understanding of you as a customer, we cannot offer our services to you. For users who do not use Tradera's payment service, but one of our partners, they may instead ask you customer due diligence questions.

Companies The requirements for customer due diligence for companies vary slightly depending on the company form. In addition to answering customer due diligence forms, you may be asked about beneficial owners, signatories, and similar information.

Sole Proprietorship Verification for a sole proprietorship is similar to that of a private individual.

Limited Company/Partnership All limited companies/partnerships that have one or more beneficial owners must register them with the Companies Registration Office since 2019. Before you have registered a beneficial owner, we cannot process your application. The representative who enters into an agreement with Tradera to use the payment service must have the authority to sign for the company. If the representative is not a signatory, we may request a power of attorney for the signature to be approved.

Non-profit Organizations When we enter into an agreement with an association, we need documentation that confirms that the person who has approved the agreement has the authority to represent the association. This is usually a protocol or part of a protocol that can confirm this information.